1. Information and usage
Citimedia may collect personal and non-personal information that is mandatory or voluntary for use of the website and its services. Personal information may include your name, address, telephone number, date of birth, gender, email address and other information that can identify or contact you.
You may provide information when creating an account, registering on the website, making a purchase, uploading content, participating in a survey or contest, contacting customer service, or submitting a review.
Citimedia collects information that it believes is relevant to understand you and your interests, support the activities you select, record preferences, provide a customized experience, communicate updates and offers, provide support, follow up after a visit, prevent fraud and administer the website.
Technical and anonymous information
Our servers and service providers may automatically collect technical information such as your IP address, browser, operating system, referring pages, access time, session duration and clicks. This information is used to understand website use, analyze trends and administer the service. It is not intended to identify you personally.
Cookies and similar technologies
Citimedia and service providers may use cookies, pixels, log files and similar technologies. You can manage cookies through your browser, but disabling them may make parts of the website unavailable or less effective.
How personal information may be used
- To provide and support access to the website and services.
- To respond to inquiries and fulfil requests.
- To communicate product, service, policy and administrative information.
- To personalize experiences, offers and advertising.
- To process purchases and provide related customer support.
- To conduct analysis, improve services and protect website integrity.
- To prevent unlawful use and respond to lawful government or judicial requests.
Citimedia does not trade or sell your personal information except where this policy permits it or where your express consent is obtained.
2. Shared personal information
When a transaction is made, information may be transferred to third party payment gateway operators and other providers required to complete the transaction. Payment providers may also have access to the related purchase history and transaction details.
Sensitive payment information is handled through secure payment sites and encryption used by the relevant provider. No internet technology is completely risk free, and users should exercise appropriate care.
3. Links to third party websites
The website may contain advertising and links to websites operated by third parties. Unless expressly stated, these websites are not controlled by or affiliated with Citimedia. Their privacy practices, content, accuracy and availability are governed by their own policies.
Third parties may use cookies, JavaScript, web beacons and similar technologies to measure advertising or personalize content. Citimedia does not control those technologies. Review the privacy policy of any third party website before providing information.
4. Security
Citimedia uses reasonable administrative, technical and physical measures intended to protect personal information from unauthorized access, alteration, disclosure or destruction. These measures may include internal reviews, encryption and access controls.
No website can eliminate every security risk. Citimedia is not responsible for third party actions or for loss caused by events beyond its reasonable control, including sabotage, fire, flood, civil disturbance, war, government action, hacking, unauthorized access, computer failures or failures of security and encryption.
5. Disclosure
Citimedia uses information in accordance with the policy under which it was collected, unless explicit authorization has been received. Information may be preserved or disclosed where reasonably necessary to comply with law or legal process, enforce this policy, investigate complaints, prevent fraud, protect public safety, or protect the rights, property and safety of Citimedia, its users and others.
Aggregated information about website use may be disclosed, provided it does not contain personal information.
6. User discretion and choices
You may choose not to provide information. If requested information is mandatory, some services, features or content may not be available. You may update personal information, and Citimedia may retain prior versions where required for records.
Where marketing communications are sent, available unsubscribe or opt-out controls may be used to stop future communications.
7. General provisions
This policy applies to information Citimedia holds about you and should be read with the Terms and Conditions. Information may be transferred across national boundaries and processed by trusted providers such as hosting, analytics, payment and communications providers.
Citimedia may revise this policy at its discretion or to reflect changes in law. The revised policy will be made available on the website. Continued use after a revision constitutes acceptance of the updated policy.
This policy and disputes arising under it are governed by the laws of India.
8. Grievance officer
Questions or concerns about this policy, personal information or a suspected breach may be directed to the designated grievance contact.